> ## Documentation Index
> Fetch the complete documentation index at: https://sync.bravastech.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Review Items

> Investigate recurring warnings and errors, verify the correction, and close the item.

Review Items is the action queue for sync exceptions. The sidebar badge and Syncs summary show the current number of open items.

| Label        | Meaning                                                                  |
| ------------ | ------------------------------------------------------------------------ |
| **Error**    | An operation failed and the affected record was not applied as intended. |
| **Warning**  | The sync found a condition that needs checking or manual action.         |
| **Open**     | The item still needs attention.                                          |
| **Resolved** | An authorized administrator closed the item after review.                |

Use the status, severity, and sync type filters to narrow the queue. Select **Details** to see the first and last seen times, occurrence count, affected names or email addresses when available, and either an explanation or a likely cause and recommended action. The same client-facing message conventions are used in sync items and reports; raw provider API responses and internal record IDs are not shown.

## Resolution Workflow

<Steps>
  <Step title="Understand the Exception">
    Read the item details and recommended action. Note the provider, sync type, last-seen time, and
    safe record identifier.
  </Step>

  <Step title="Compare Both Systems">
    Check the authoritative source record and the corresponding Mitti record. Do not change both at
    once.
  </Step>

  <Step title="Correct the Cause">
    Update the authoritative system or complete the recommended manual action.
  </Step>

  <Step title="Verify a Later Run">
    Wait for the next scheduled sync or ask an authorized administrator to run the relevant sync.
    Confirm the same exception no longer appears.
  </Step>

  <Step title="Resolve the Queue Item">
    An organization administrator can choose **Resolve** after the underlying condition is fixed or
    Bravas confirms no further action is required.
  </Step>
</Steps>

<Warning>
  Resolving an item changes its queue status. It does not repair the record or trigger a sync. If
  the condition happens again, the item can return with a newer last-seen time and higher occurrence
  count.
</Warning>