Skip to main content
Review Items is the action queue for sync exceptions. The sidebar badge and Syncs summary show the current number of open items. Use the status, severity, and sync type filters to narrow the queue. Select Details to see the first and last seen times, occurrence count, affected names or email addresses when available, and either an explanation or a likely cause and recommended action. The same client-facing message conventions are used in sync items and reports; raw provider API responses and internal record IDs are not shown.

​
Resolution Workflow

1

Understand the Exception

Read the item details and recommended action. Note the provider, sync type, last-seen time, and safe record identifier.
2

Compare Both Systems

Check the authoritative source record and the corresponding Mitti record. Do not change both at once.
3

Correct the Cause

Update the authoritative system or complete the recommended manual action.
4

Verify a Later Run

Wait for the next scheduled sync or ask an authorized administrator to run the relevant sync. Confirm the same exception no longer appears.
5

Resolve the Queue Item

An organization administrator can choose Resolve after the underlying condition is fixed or Bravas confirms no further action is required.
Resolving an item changes its queue status. It does not repair the record or trigger a sync. If the condition happens again, the item can return with a newer last-seen time and higher occurrence count.