Troubleshooting

Start from the newest relevant run and change only the system that owns the incorrect value.

Situation	What to do
No organization access	Ask your organization administrator or Bravas contact to confirm the invitation and membership.
A provider shows Connect	Ask an organization administrator to complete the initial connection with the correct account.
A provider shows Reconnect	Reconnect to the same provider organization or tenant. Contact Bravas if the identity is unclear.
A sync is Running	Wait for it to finish, then refresh the run detail and Review Items.
A sync is Completed with no Failed or Out of Sync items	No action is normally required.
A sync is Failed	Open the run, note the failed phase and time, and inspect Review Items before retrying.
A record is Skipped	Check include patterns, exclusion groups, eligibility dates, group requirements, and the relevant membership mode.
A Review Item has a recommendation	Complete it in the authoritative source or Mitti, then verify a later sync before resolving the item.
A report delivery is Failed	An organization administrator can retry when available. Contact Bravas if it fails again.
A report is Sent but contains Needs Review	Open the matching Review Items and follow the resolution workflow.

Common Diagnosis Paths

Confirm the Users sync is enabled.
Check the person’s active status and start date in the source.
Check Start date offset, Require group membership, and group exclusions.
For Employment Hero, confirm the configured email-priority fields contain the intended unique email.
Open the newest Users run and Review Items.

Confirm Groups and Group Memberships are enabled.
Check include patterns, match mode, Tanda team-group rules, and exclusions.
Confirm the user and group both synced before the membership run.
For staged provisioning, confirm dual-group mode and the person’s start-date stage.

Confirm Sites and Site Memberships are enabled.
Check the membership mode and Skip removal.
For Tanda, check whether Location source uses all departments or the primary report department.
Ask Bravas to check managed mappings or site assignment lead days if the dashboard settings do not explain the result.

Contact your Bravas support channel when:

Include the organization, provider, page, approximate time and timezone, run or report date, and the non-sensitive identifier shown in Bravas Sync.

Never send passwords, API tokens, recovery codes, OAuth details, signed links, or full employee exports in a support message.

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